3872 College Street in College Park, Georgia.
Frequently Asked Questions
Q: What are your business hours?
A: We are open 24/7. 6:00 am to 10:00 pm are our regular hours, however if you need to get your pet after 10 pm, please call ahead. We always have someone making sure your pet is safe and comfortable, but the doors lock after 10 pm.
Q: Are you open on weekends and holidays?
A: Yes! We understand those are the times when our services are most needed. We are happy to make your travels easier.
Q: I see tons of photos posted on Facebook! Will my dog have photos taken?
A: We know how much you miss you baby and we try to take photos everyday. Our first priority is the health and happiness of each dog in our care. Typically we take photos of each group daily. If your pup comes in after photos are taken, you may not see them that day. For dogs having individual play, we do our best to take photos once during their stay. While this is not a service we offer, we enjoy sharing as many photos as we can!
Q: Can I bring my pet’s bedding and toys?
A: We provide your dog with our beds and blankets. We are only able to include personal items in our suites.
Q: Can I bring treats for my pet?
Q: Do I need to bring my pet’s own food?
A: We recommend keeping your pet's diet consistent. Please, make sure to bring enough for your pet's entire stay. If you forget or run out, we will provide your pet with our house brand for $4 per day. We ask that you separate your dogs food per dog and per meal. This insures that your pup has the right amount of food for their stay and is getting the correct portion.
Q: What if my dog is not eating very well?
A: We offer wet dog food as an additive to be mixed in with your dogs food for $2 a meal. We will call to get your approval before any additive is added.
Q: Do I need to make a reservation?
A: Yes, you must make a reservation for boarding and provide your pets updated vaccination records. A reservation can not be confirmed until we have all vaccines up to date. Day care reservations are only suggested during the holidays.
Q: Will you administer medications for my pet?
A: Yes, we have experience staff on hand to handle most pet medications.
Please, bring any medications your pet will need during their stay clearly marked in a pill sorter. We can provide a pill sorter for their stay. We do require a medication form for each visit and for your convenience you can print it and fill it out ahead of time. Be sure to allow extra time at check in if you will be organizing medications and filling out forms at Wag. Administering medications is $2 per day per pet.
Q: Is your facility heated and air conditioned?
A: Yes, it is kept at a comfortable temperature, year round.
Q: Can my dogs stay together in the same den?
A: Yes, we are happy to board dog siblings together. Because they'll be in close proximity, please only board siblings together who get along very well. Additional dogs sharing a space are $20/night each.
Q: Do you require my pet to be vaccinated?
A: Yes. Dogs must have rabies , DHLPP (five-way), bordetella (intranasal or intravenous), and the H3N2 influenza vaccines. This policy is strictly enforced to insure the health and safety of all four legged clients. Please, upload, fax or email vaccine records to us before your arrival. Fax: 404-762-1555. Our staff are trained to administer 5-Way, bordetella and H3N2 influenza as well. Dogs that have not ever received the distemper or bordetella vaccine before, and are over 1 years of age, will not be able to play in group if they are getting the vaccine here with us.
Q: Where are you located?
A: We are conveniently located just a few minutes from Atlanta Hartsfield Jackson Airport in College Park, Georgia. Our address is 3872 College St., College Park, GA 30337. Be sure to look for the green awnings!
Q: Do you offer military discounts?
A: Absolutely! We offer 10% off boarding and daycare for our military and airport or airline personnel.
Q: Are there any kinds of dogs you don't accept?
A: Because we want to have the most relaxing and comfortable atmosphere possible, we don't allow male Pit Bulls or Pit Bull mixes that are not neutered. Pit Bull includes American Staffordshire Terrier, American Pit bull terrier and Staffordshire bull terrier. We also can not accept aggressive pets for the safety of our team members and our 4 legged guests. Pets in heat, diabetic, epileptic, and other pets requiring medical care will not be excepted. We recommend your vet for those situations.
Q: Why is my dog so tired when we get home from boarding?
A: From all the playtime! When you're dog is with us, they are getting a lot more play time than they are probably used to at home. Being tired and sleepy the days after boarding is totally normal, and means that your dog had a great time with us!
Q. How do you determine which boarding dogs get to play all day with the day care dogs?
A. Boarding dogs are allowed to play in the group based on: they are not aggressive, they are spayed/neutered, and they get along with others!
Q. What if my dog has not had the H3N2 flu vaccine? Can he still stay at Wag?
A. Yes! If your pup has not received his flu vaccine at your vet and you are not able to have it done before his stay, we can give him his first dose upon his arrival. He would not be able to participate in group until his booster vaccine is complete 2-4 weeks later. You can also drop by and before his stay anytime. We encourage you to have your baby vaccinated prior to his stay to increase his protection.
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